AI-Powered Knowledge Assistant: Unified, Compliance-Ready Search for Biopharma
The Challenge
A global biopharma organization needed a single, reliable way to access critical knowledge across its operations. Commercial, medical, and research teams spent valuable time searching for compliance documents, training content, and internal communications spread across different platforms. With thousands of files in multiple repositories, locating accurate and approved information was slow and inconsistent.
Key Challenges:
- Fragmented Knowledge Systems:
Documents were dispersed across platforms such as SharePoint, Veeva, CDOCS, S3, JIRA, and Email. This created a fragmented view, forcing teams to navigate across systems without confidence in whether the retrieved version was correct or compliant. - Manual Search Effort:
Hours were spent looking through systems to find relevant documents or answers. This repetitive task diverted attention from higher-value work such as medical engagement, research analysis, and content development. - Compliance Gaps:
Without a centralized system, there was a risk that teams might use outdated content, which could result in inconsistencies in compliance and medical communications across different regions. - Limited Advanced Use:
Traditional search tools did not support advanced capabilities such as automated coaching for field staff, dynamic content creation for regulated materials, or clustering large datasets for research insights.
Our Solution
Agilisium built an AI-enabled knowledge assistant that connected directly with enterprise repositories. It created a unified search and retrieval experience, delivering precise answers and related supporting documents within minutes.
AI-Powered Knowledge Search
Teams could query across SharePoint, Veeva, CDOCS, S3, JIRA, and Email simultaneously. The assistant returned compliance-ready answers with linked references, improving speed and reliability.
Dynamic Content Expansion
Beyond Q&A, the system supported real-time coaching for commercial teams, automated generation of regulated HCP and patient materials, and clustering of unstructured data to highlight emerging therapeutic and market trends.
Human-in-the-Loop Feedback
A built-in feedback mechanism allowed users to rate responses. If negative feedback was given, a subject matter expert responsible for that collection could review it and take corrective action to improve accuracy and continuously refine the system.
Integrated Architecture
The solution combined AI/ML models with enterprise-scale data engineering. By sitting on top of existing platforms, it required no replacement of systems and instead optimized their collective value.
Compliance-Centered Design
Every output was aligned to global security and regulatory standards, giving users confidence in compliance across all countries.
The Outcomes
Unified access to compliant knowledge across repositories
The assistant transformed fragmented document search into a unified, AI-driven experience, making answers and references available instantly.
Unified Repository Experience
By connecting SharePoint, Veeva, CDOCS, S3, JIRA, and Email into one access point, the organization established a trusted environment for global knowledge use.
Compliance Confidence
Aligned with international regulations and enterprise security standards, every retrieved document and generated response ensured compliance readiness.
Operational Efficiency
Manual search was eliminated, freeing teams to focus on patient engagement, research, and strategic initiatives.
