Salesforce Backup & Restore for EMEA Pharma

The Challenge

A global pharmaceutical company’s Diabetes Care division in EMEA sought to enhance Salesforce performance and ensure compliance with data retention and system efficiency requirements. Key challenges included:

Data Protection & Compliance: The need for robust backup, restore, and archival functionalities to meet GDPR and regulatory requirements while ensuring the security and integrity of sensitive data.

Storage Overload: Rapid data growth in the Salesforce environment was threatening to exceed storage limits, impacting performance and increasing operational costs.

Data Anonymization: The need for an automated solution to anonymize sensitive personal data to comply with GDPR.

Risk of Data Loss: Concerns about accidental data deletions and corruption due to the manual handling of critical information.

Our Solution

Agilisium delivered an OwnBackup-powered solution, ensuring secure, compliant, and optimized Salesforce operations for the EMEA B2C organization.

Key enhancements included:

Enterprise-Grade Backup & Restore

Implemented daily incremental and weekly/monthly full backups, including metadata, enabling seamless restore and unarchive with preserved hierarchy.

Archival for Cost & Performance Optimization

Archived legacy data per retention policies to optimize storage usage, offload inactive data, and improve Salesforce performance.

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Automated GDPR Compliance

Integrated automated anonymization processes for sensitive PII data, aligned with GDPR standards.

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Risk Mitigation & Operational Efficiency

Enabled safeguards against accidental deletions or corruption, with search, compare, and anomaly detection for faster insights and simplified audit-ready governance.

Key Impact

99.99%

Data Integrity Across Backup & Restore Cycles

99.5%

Compliance Adherence Score, Improved from 80%

The Customer

A leading global multinational healthcare company with a diversified portfolio across medical devices, diagnostics, nutrition, and branded generic pharmaceuticals

The Outcomes

Ensuring GDPR Compliance and Optimized Salesforce Performance at Scale

Agilisium’s automated and audit-ready OwnBackup solution ensured that data backup, restore, archival, and anonymization processes aligned with GDPR standards while reducing operational overhead, improving system performance, and safeguarding critical data.